If your order has not yet started printing and you would like to upgrade the printing service level (if available) or the shipping method, please contact your Client Services Representative. If you do not have a Client Services Representative, you may contact our support team at LSCustomerHelp@ingramcontent.com. Please note that you will be responsible forany additional cost.

You can cancel your order or change the print service level (if available) if your order has not started printing yet. To request an update,please contact your Client Services Representative. If you do not have a Client Services Representative, you may contact our support team at LSCustomerHelp@ingramcontent.com. Once an order has started printing, we are unable to make these changes.Shipping addresses and shipping methods can be updated until tracking information is assigned. Once the order leaves our print facility,shipping and delivery information can no longer be changed. Please note that we cannot change the order quantity or printfacility location at any time.

You can cancel an order through your account within 30 minutes ofsubmission by selecting the blue Cancel button beside the order number on the Submitted Orders page. After 30 minutes, orders with a Pending, Submitted, or Print Ready status can be cancelled by customer service. You can contact your Client Services Representative to request cancellation. If you do not have a Client Services Representative, you may contact our support team at LSCustomerHelp@ingramcontent.com.We are unable to cancel orders that are in a Printing, Packing, or Shipped status.

Expedited service levels such as Rush printing may be removed during periods of higher order volume, such as the holidays. You can find available printing options when you place a new order or use our print & shipcalculator. We also recommend visiting our business updates page to stay aware of the latest updates.