Ignite Publisher Support

Meet the Team

Select your location:
United States
United Kingdom
Australia

United States Publisher Support

Log in to your account to see the names of your assigned representatives.

Heather Henderson

Client Services Specialist

Speak with Heather

Heather Can Help With:

Catalog Review

  • Distribution enablement
  • Metadata optimization

Existing or New Ignite Program Features

  • Ebook conversion services
  • Amazon Look Inside the Book
  • Smart Metadata
  • Experts at discount rates

Account Technical Support

  • Title setup
  • Orders
  • Etc.

Streamlining Processes

  • Operations Management
  • Workflow Management

Chris Thompson

U.S. Sales Specialist

Speak with Chris

Katie Connolly

U.S. Sales Specialist

Speak with Katie

Katherine Abel

Client Services Specialist

Speak with Katherine

Michelle Johnson

U.S. Account Manager

Speak with Michelle

Chris, Katie, Katherine & Michelle Can Help With:

Publishing Best Practices &
Market Trends

Paid Products & Services

  • Aerio Marketing
  • Edelweiss

Metadata Optimization

Global Expansion

  • Global Connect

Custom Reporting

Retail/Library/Consumer Sales

  • Retailer availability
  • Rebroadcasting titles

United Kingdom Publisher Support

Lola Moore

U.K. Account Success Representative

Speak with Lola

Tracy Gosnold

U.K. Account Success Representative

Speak with Tracy

Lola & Tracy Can Help With:

Account Technical Support

  • Title setup
  • Orders
  • Etc.

Streamlining Processes

  • Operations management
  • Workflow management

Retail/Library/Consumer Sales

  • Retailer availability
  • Rebroadcasting titles

Vanessa Mall

U.K. Account Manager

Speak with Vanessa

Vanessa Can Help With:

Catalog Review

  • Distribution enablement
  • Metadata optimization

Existing or New Ignite Program Features

  • Ebook conversion services
  • Amazon Look Inside
    the Book
  • Smart Metadata
  • Experts at discount rates

Publishing Best Practices & Market Trends

Global Expansion

  • Global Connect

Paid Products & Services

  • Aerio Marketing
  • Edelweiss

Custom Reporting

Australia & New Zealand Publisher Support

Rushelle Lister

Australian Account Success Representative

Speak with Rushelle

Rushelle Can Help With:

Account Technical Support

  • Title setup
  • Orders

Retail/Library/Consumer Sales

  • Retailer availability
  • Rebroadcasting titles
  • Amazon Look Inside
    the Book

Streamlining Processes

  • Operations management
  • Workflow management

Thato Molefi

Australian Account Manager

Speak with Thato

Brian MacDonald

Australian Account Manager

Speak with Brian

Thato & Brian Can Help With:

Catalog Review

  • Distribution enablement
  • Metadata optimization

Existing or New Ignite Program Features

  • Ebook conversion services
  • Smart Metadata
  • Experts at discount rates

Publishing Best Practices & Market Trends

Global Expansion

  • Global Connect

Paid Products & Services

  • Aerio Marketing
  • Edelweiss

Custom Reporting